Tidio Live Chat
Engage Your Customers Anywhere with Tidio Chat
Looking for a powerful customer service tool that lets you connect with your customers from anywhere? Tidio Chat has got you covered. With Tidio Chat, you can keep the conversation going from your office, couch, or on the go. We offer solutions that work for any business model, and our browser widget and desktop or mobile app make it easy to engage with your customers.
Tidio Chat is a web-based live chat software that combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface. This enables agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Features of Tidio Chat:
- Automation triggers for actions like visitors opening a new page, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.
- Automation actions, including sending emails or chat messages, and adding or removing tags from customer profiles.
- Live chat offered as a widget, sidebar, or dedicated page, with customizable colors, button positions, status messages, and display options.
- Pre-chat surveys to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.
- Quick responses to common questions with short messages, links to other content, or full articles, searched for or selected from a list.
Installation guide
- Create an account on tidio.com
- Go to Settings -> Developer
- Copy the Public Key
- Install the Tidio plugin from the Dukaan dashboard
- Paste the copied key in the plugin settings
With Tidio Chat, you can easily connect with your customers and provide them with the support they need, no matter where you are. Try Tidio Chat today and see the difference it can make for your business.